Cancellation & Refund Policy

1. Course Cancellation by Student

If you wish to cancel your enrollment in a course, you may initiate a cancellation request by contacting our support desk. Eligibility for cancellation depends on the following conditions:

• Before Course Access: If you request cancellation before streaming any video lessons or downloading study resources, you are eligible for a 100% full refund within 7 days from the date of purchase.
• After Course Access: Once you have accessed, watched, or downloaded any portion of the course material, refunds cannot be granted, as digital educational access has already been fully delivered.

2. Refund Terms & Settlement

Refunds are evaluated strictly under the following criteria:

• 7-Day Window: Refund claims must be submitted within 7 calendar days of your original payment transaction, provided the course material has not been accessed.
• Zero Usage Verification: Our backend logs track lecture progression. Any detected user engagement—such as streaming videos, reading course documentation, or taking assessments—will void refund eligibility.
• Credit Timeline: Once your refund request is authorized by our review department, the funds are reversed directly to your original payment method (e.g., source bank account, debit/credit card, or UPI ID) within 5 to 7 business days.

3. Subscriptions & Recurring Plans (If Applicable)

For any recurring access models or periodic membership plans:

• Monthly Subscriptions: You can cancel your monthly plan at any time through your dashboard or by notifying support at least 24 hours prior to the next billing date. Current active month periods are non-refundable.
• Annual Subscriptions: Annual subscription cancellations must be initiated prior to the automated annual renewal date. You will retain unrestricted platform access through the end of your prepaid period, but prorated refunds will not be issued for unused months.

4. Technical Defects & Special Circumstances

We review genuine issues and technical errors with prompt care:

• Platform Defects: If you experience persistent technical defects on our platform (e.g., broken video playback, inaccessible lessons, or platform errors) that our engineering team cannot resolve within 7 days of your report, a partial or full refund will be provided.
• Emergency Circumstances: Severe medical emergencies or unforeseen hardships will be evaluated objectively on a case-by-case basis when supported with appropriate documentation within 7 days of purchase.

5. How to Request a Refund

To ensure quick review and settlement, please complete these steps:

1. Draft an email to info@khatriji.in using the subject line: Refund Request - [Your Order ID / Course Name].
2. Specify your registered full name, registered email address, transaction reference, and the specific reason for requesting cancellation.
3. Attach your payment receipt or order screenshot for instant validation.
4. Our administrative support team will evaluate your account records and communicate the approval or rejection status within 24 to 48 business hours.

6. Account Revocation Post-Refund

Immediately upon approval and processing of a refund, course enrollment permissions and dashboard privileges associated with that course are permanently revoked. Any certificates issued prior to the refund will become null and void.

7. Policy Revisions

Khatriji Education reserves the right to revise or modify this Cancellation and Refund Policy at any time. Any changes become effective immediately upon being published on this page. We encourage students to review this page periodically.