Privacy Policy

1. Information We Collect

We may collect several categories of information to provide and enhance our educational services:

1.1 Personal Information

• Contact Details: Full name, email address, phone number, and physical billing address.
• Account Credentials: Username, encrypted password, and registration profile information.
• Payment Records: Payment gateway transaction IDs and billing records. Sensitive card or banking credentials are handled entirely by secure third-party payment gateways and are never stored on our servers.
• Academic Information: Course progress, completion status, quiz submissions, and generated completion certificates.
• Communication Data: Inquiries, customer support tickets, feedback, and review submissions.

1.2 Non-Personal Information

• Usage Details: Pages browsed, lecture viewing durations, links clicked, and navigation paths.
• Technical & Device Data: IP address, device type, browser model, operating system, and network attributes.
• Cookies: Small tracking files utilized for session management and interface customization.

2. How We Collect Information

Your information is gathered through standard, transparent practices:

• Direct Submissions: When you register an account, enroll in courses, complete checkouts, or submit queries through our contact form.
• Automated Logging: As you navigate through our course library, session cookies and server logs record performance and usage metrics.
• Service Providers: Verification confirmations received from authorized payment processors upon completed transactions.

3. How We Use Your Information

The information collected is utilized for legitimate business and educational purposes, including:

• Delivering, operating, and managing access to courses, videos, and study materials.
• Processing enrollments and authenticating login sessions securely.
• Dispatching critical account notifications, course updates, and payment receipts.
• Providing prompt and effective academic and technical customer support.
• Detecting, preventing, and mitigating potential bot attacks, spam, or security threats.
• Complying with applicable statutory legal processes under Indian jurisdiction.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information under strict operational guidelines:

• Authorized Service Providers: Trusted third-party vendors who assist with secure payment processing, hosting infrastructure, and email delivery under non-disclosure obligations.
• Legal Requirements: Regulatory, law enforcement, or governmental authorities when compelled by valid legal processes under applicable Indian statutes.
• Business Reorganization: In the event of a merger, restructuring, or transfer of operations, user databases may transition with strict continuity of this Privacy Policy.

5. Cookies and Tracking Technologies

Cookies help our website remember your active session and preferences. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for keeping you securely logged in to your dashboard and tracking your checkout flow.
• Performance Cookies: Provide aggregate analytics to help us understand course popularity and loading performance.
• Security Tokens: Assist in automated anti-bot evaluations (such as Google reCAPTCHA v3).

You can configure your browser to decline cookies, although doing so may impair certain platform features like keeping your user session active.

6. Data Security

We deploy robust administrative, technical, and physical security measures to safeguard your personal details, including password hashing (bcrypt), TLS encryption, SQL injection parameterized queries, and rate-limiting safeguards. While we adhere to industry best practices, no electronic transmission over the internet can be guaranteed as completely invulnerable.

7. Data Retention

We retain personal information for the period necessary to deliver your course enrollments, satisfy accounting and legal record-keeping requirements, and resolve customer support inquiries. When data is no longer necessary, it is securely purged or anonymized.

8. Your Rights and Choices

You have full authority over your data on Khatriji Education:

• Access & Review: Request a review of the personal profile details we hold about you.
• Correction: Update inaccurate or outdated account credentials through your profile settings or by contacting our team.
• Account Deletion: Request the deletion of your account and personal details, subject to applicable regulatory record-keeping laws.

9. Children's Privacy

Our platform is designed for students aged 13 and older. We do not knowingly collect personal information from individuals under the age of 13. If you believe a minor has registered without parental oversight, please contact us immediately to facilitate prompt record deletion.

10. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy to reflect technical or legal modifications. The current version will always be published on this page with the revised "Last Updated" date. Continued use of our platform indicates acknowledgment and consent to the updated terms.